Return Policy

The short version

You have 14 days from the day your order is delivered to ask for a return or an exchange. The sweatshirt must be unworn, unwashed and in its original packaging, with no smoke, perfume or pet hair on it. If the problem is our fault, we cover everything.

Cancelling an order

Email us before your sweatshirt goes into printing and we will cancel it and refund you in full. Once it is printed we cannot cancel, because it was made for you.

If we got it wrong

If your sweatshirt arrives damaged, misprinted, or it is not what you ordered, send us a photo within 14 days of delivery. We will send a replacement or refund you in full, and you do not pay any return shipping. You usually do not need to send the item back.

If you changed your mind or need another size

Email us within 14 days of delivery with your order number and the reason. Once we approve the return we will send you the return address. Return shipping is paid by you in this case, and we recommend a tracked service, because we cannot refund a parcel that never arrives.

For exchanges, the fastest route is to return the original and place a new order for the size you want.

What we cannot take back

  • Items worn, washed, altered or damaged after delivery
  • Items returned after the 14 day window
  • Personalised items, such as a sweatshirt printed with your cat's name, unless the item arrived faulty or we printed the name wrong
  • Gift cards

Refunds

Once your return arrives we inspect it and email you the result within 3 business days. Approved refunds go back to your original payment method and usually appear within 5-10 business days, depending on your bank. There is no restocking fee.

Refund taking too long?

Check your bank account again, then contact your card issuer, since banks often need a few extra days to post a refund. If it still has not appeared, contact us with your order number and we will trace it.

How to start

Use our Contact page with your order number, what is wrong, and a photo if the item is faulty. A real person answers, usually within 24 hours on business days.